Manage your billing

BuzFind subscriptions are managed through Stripe's customer portal. You have full control: change tier, view every invoice, update your card, or cancel any time. You don't need to call us to do any of this.

How to open the billing portal

1. Log in to your dashboard
2. Click your account name in the top-right corner
3. Click Settings
4. Click the Billing tab
5. Click Open Stripe portal

You'll be taken to Stripe's portal in a new tab. Everything below happens there.

View and download invoices

In the Stripe portal, click Invoice history. You'll see every charge with:

• Date
• Amount
• Plan name
• Download PDF link

PDFs are accountant-ready (legal name, address, tax ID where applicable). Save them for your records or expense them if BuzFind is a business cost.

Change your tier (upgrade or downgrade)

In the Stripe portal click Update plan. Pick a different tier and confirm.

• Upgrades happen immediately. You're billed the difference for the rest of the current month, then the new tier's monthly rate going forward. New agents activate on your dashboard within minutes.
• Downgrades happen at the end of your current billing period. You keep your current agents until then. You will not be charged the difference.

Update your credit card

In the Stripe portal click Payment methods. Add a new card and set it as default. Remove the old one if you want.

Stripe handles this securely. We never see your card number.

Cancel your subscription

In the Stripe portal click Cancel plan. Confirm.

• Your subscription stays active for the rest of the billing period you already paid for
• Monthly subscriptions are not prorated. If you cancel on day 2, day 15, or day 28, you keep full access through the end of that billing period and the unused days are not refunded - the same way Netflix and Spotify handle cancellation
• The next renewal that would have charged you simply does not happen
• After your billing period ends, your agents stop and the dashboard goes read-only
• Your data stays for 90 days in case you change your mind
• After 90 days, all your data is deleted

We don't do retention calls. We don't bury the cancel button. We don't add fake friction. If BuzFind isn't working for you, you cancel and that's the end of it.

Come back later

If you cancel and then change your mind within 90 days, log in to your dashboard and click Resubscribe. Your old data restores and you pick up where you left off.

After 90 days, you'd need to start fresh as a new account.

Refunds

Monthly subscriptions are not prorated. Once a billing cycle has started, the full month is yours - whether you cancel on day 2, mid-month, or in the last week. There is no refund for the unused days of the current period. You keep full access until that period ends, and the next renewal does not happen. This is standard for monthly SaaS and matches how Netflix, Spotify, and most consumer software handle cancellation.

If you have a specific situation (you signed up by mistake within 24 hours, an agent caused a real problem, etc.), call Al at call Al and we'll work it out case-by-case. We are not interested in keeping money from someone who feels mistreated.

One-time products (Site Builder, Website Audits) are refundable for the first 24 hours after purchase if work hasn't started yet. Once an audit is delivered or a site is built, no refund.

Failed payment

If your card fails:

1. Stripe tries again in 24 hours
2. If it fails again, we email you a heads-up
3. If 3 attempts fail, your account goes into a 7-day grace period
4. During grace, your agents pause but your data is safe
5. If we still can't collect after 7 days, the subscription cancels and your data goes into the 90-day hold

At any point you can update your card in the Stripe portal and we'll retry the charge. Or call Al if there's something weird going on.

Invoices and tax info for companies

If your business needs invoices to show:

• Your legal company name
• Your business address
• A VAT or tax ID

Add those in the Stripe portal under Billing details. They appear on every invoice going forward.

Next steps

• Got more questions? Check the support FAQ
• Need to talk to a human? Send a message or call Al at call Al