Manage your billing

View invoices, change your tier, update your card, or cancel on your own. Nobody will call to talk you out of it.

By Al, BuzFind founderUpdated Portland, Indiana (Reading, PA roots)

We use Stripe to handle BuzFind subscriptions. In Stripe's billing portal you can change your tier, see every invoice, update your card, or cancel any time. You don't need to call us for any of it.

How to open the billing portal

  1. Log in to your dashboard
  2. In the left sidebar, click Manage billing (it is at the bottom of the list; on a phone, tap the menu button first)

Stripe's portal opens in the same tab. When you are done, use the link at the top of the portal to come back to your dashboard. Everything below happens in the portal.

View and download invoices

In the Stripe portal, click Invoice history. You'll see every charge with:

  • Date
  • Amount
  • Plan name
  • Download PDF link

Each PDF shows the legal name, address and tax ID where they apply, so you can save it for your records or hand it to your accountant.

Change your tier (upgrade or downgrade)

In the Stripe portal click Update plan. Pick a different tier and confirm.

  • Upgrades happen immediately. You're billed the difference for the rest of the current month, then the new tier's monthly rate going forward. Your new seats show up on your dashboard within a few minutes. Then pick who fills them under My AI agents.
  • Downgrades happen at the end of your current billing period. You keep your current agents until then. You will not be charged the difference.

Only need one more agent? Go to My AI agents and click Add an extra agent. Each extra agent is $59 a month, added to your current plan.

Update your credit card

In the Stripe portal click Payment methods. Add a new card and set it as default. Remove the old one if you want.

Stripe handles this securely. We never see your card number.

Cancel your subscription

In the Stripe portal click Cancel plan. Confirm.

  • Your subscription stays active for the rest of the billing period you already paid for
  • Monthly subscriptions are not prorated. If you cancel on day 2, day 15, or day 28, you keep full access through the end of that billing period, and we do not refund the unused days
  • The next renewal that would have charged you simply does not happen
  • After your billing period ends, your agents stop working
  • Your account, business profile and past reports stay, in case you come back
  • Want everything deleted? Send us a message and we will delete it

We won't call you to talk you out of it, and the cancel button is not hidden. If BuzFind isn't working for you, you can cancel in a minute.

Come back later

Changed your mind after you cancel? Log in, pick a plan on your dashboard home, and check out again. Your business profile and past reports are still there, so you pick up where you left off.

Refunds

Monthly subscriptions are not prorated. Once a billing cycle has started, the full month is yours, whether you cancel on day 2, mid-month, or in the last week. We do not refund the unused days of the current period. You keep full access until that period ends, and the next renewal does not happen. Most monthly subscriptions work the same way.

If you have a specific situation (you signed up by mistake within 24 hours, an agent caused a real problem, etc.), call a real person on our team at call us and we'll work it out case by case. We don't want to keep money from someone who feels they were treated unfairly.

One-time purchases (Site Builder and audits) are not refunded automatically. If something went wrong with a purchase, open a support ticket and choose "Billing or refund question". A real person on our team will look into it and get back to you.

Failed payment

If your card fails:

  1. Stripe tries the card again over the next few days
  2. While the payment is past due, your agents pause. Your data is safe.
  3. If Stripe still can't collect, the subscription cancels. Your account and past reports stay, and you can pick a plan again any time.

You can update your card in the Stripe portal at any time, and Stripe will try the charge again. If something looks wrong, open a support ticket or call us.

Invoices and tax info for companies

If your business needs invoices to show:

  • Your legal company name
  • Your business address
  • A VAT or tax ID

Add those in the Stripe portal under Billing details. They appear on every invoice going forward.

Next steps

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