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Top 30 questions answered. Most issues are covered here.
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What to expect
- Phone: answered within a few rings. If we miss it, we call back same day.
- Email or form: response within 4 business hours. Often within 1 hour.
- Critical issues: if your site is broken or you got hacked, call. Don't wait for an email reply.
- Weekends and holidays: we're available. Slower than weekdays, but you won't be ignored.